Privacy Policy dv188 —
Data Protection & Information Security

To provide a secure, personalised, and high-quality service, dv188 collects several categories of information from our members. This collection is carried out transparently and only for legitimate purposes.

Information you provide directly:

• Full name as stated on your official identification document.
• An active mobile number registered in your name.
• A valid email address for account communications.
• Date of birth for age verification (18 and above).
• Bank account or digital wallet information for processing deposits and withdrawals.
• Identity document (MyKad or passport) during the KYC process if required.

Information collected automatically:

• IP address and general location data (state/city).
• Device type, operating system, and web browser version used.
• Game session data including date, time, game type, and wagering value.
• Financial transaction history including deposits, withdrawals, and bonuses received.
• Account activity logs and platform usage patterns.

Summary of data categories by purpose:

Every piece of information we collect is used solely for the purposes stated below. dv188 does not use your data for any purpose beyond what is outlined in this Privacy Policy without your prior consent.

• Process account registration and verify the identity of new members.
• Process deposits and withdrawals accurately and securely.
• Provide effective customer support when you reach out to our team.
• Send important account-related notifications such as transaction confirmations and security alerts.
• Detect and prevent fraud, money laundering, and platform abuse.
• Comply with applicable legal and regulatory obligations including KYC and AML requirements.
• Continuously improve platform quality, user experience, and game performance.
• Send relevant promotional offers and bonuses to members who have consented to receive them.
• Monitor usage patterns to support dv188's responsible gaming program.

Dv188 does not sell, rent, or trade your personal information to any third party for marketing purposes. However, there are certain circumstances in which we may share your data with carefully selected parties:

• Payment service providers: To process deposits and withdrawals via FPX, TNG eWallet, Boost, GrabPay, and DuitNow QR, we share the necessary transaction information with authorised payment processors.
• Game providers: Limited session information may be shared with integrated game providers to ensure a smooth and fair gaming experience.
• Regulatory authority: We will disclose information when required by law, court order, or direction from a legitimate regulatory authority.
• Identity verification service: For the KYC process, your identity document information may be shared with approved third-party identity verification service providers.
• Fraud Prevention: We may share information with industry platform networks to identify and prevent cross-platform fraud.

All third parties who receive your data are bound by strict confidentiality agreements and may only use that data for the specified purposes. dv188 ensures every third-party partner complies with data protection standards equal to or exceeding our own.

Your data security is dv188's absolute priority. We continuously invest in the latest security infrastructure to ensure your information is always protected from cyber threats.

Key security measures we use:

• 256-bit SSL/TLS encryption for all data communications between your device and our servers.
• Database-level encryption (at-rest encryption) for sensitive information such as financial details.
• Two-factor authentication (2FA) is available for all member accounts as an additional layer of protection.
• Real-time account activity monitoring to detect suspicious logins.
• Regular security audits by internal teams and independent security assessors (penetration testing).
• Strict internal access controls — only authorized personnel may access member data, and every access is logged.
• Multi-layered intrusion detection systems (IDS) and firewalls to protect server infrastructure.

Dv188 uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and ensure security functions operate correctly.

Types of cookies used by dv188:

• Essential Cookies: Required for core platform functions such as maintaining your login session and ensuring transaction security. These cookies cannot be disabled.
• Performance Cookies: Collect data on how you use the platform to help us improve speed, stability, and gaming experience.
• Functional Cookies: Save your preferences such as display language and account settings so you don't need to reconfigure them every time you log in.
• Analytics Cookies: Help us understand aggregated, anonymized platform usage patterns to make better development decisions.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect platform functionality. For more information on managing cookies, refer to your web browser's help guide.

As a dv188 member and owner of your personal data, you have the following rights guaranteed under this Privacy Policy and Malaysia's Personal Data Protection Act (PDPA):

To exercise any of the above rights, contact the dv188 support team via 24/7 live chat or email at [email protected]. We will process your request within 14 business days. In cases requiring additional identity verification, the processing period may be slightly longer.

Dv188 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law.

• Active account data: Retained for the duration your account is active and for 5 years after account closure for legal compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's financial and taxation legal requirements.
• KYC documents: Retained for the period stipulated by applicable AML (Anti-Money Laundering) regulations.
• Support communication logs: Retained for 2 years for reference and service improvement purposes.
• Analytics and session data: Stored anonymously for a maximum of 26 months.

Once the retention period expires or when data is no longer needed, we will securely delete or anonymise it using industry-standard methods.

The dv188 platform may contain links or integrations with third-party services such as payment processors and game providers. When you access these third-party services, their privacy practices may differ from dv188's Privacy Policy.

Dv188 is not responsible for the content, privacy policies, or security practices of any third party. We encourage you to read the Privacy Policy of each third-party service you use before providing them with any personal information.

The dv188 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

If we discover that a child's personal data has been collected without the knowledge of a parent or legal guardian, we will take immediate steps to:

• Delete all related data from our systems.
• Immediately close the associated account.
• Cancel all related transactions where possible.

If you are a parent or guardian and believe your child under 18 has registered on the dv188 platform, please contact our support team immediately.

Dv188 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Any amendments will take effect immediately upon being published on our platform.

When we make significant amendments, we will:

• Update the "Last Updated" date at the top of this document.
• Send notifications to all active members via email or in-app notifications.
• Display a clear notice on the platform's home page for a minimum of 14 days.

Continued use of the dv188 platform after any amendments take effect constitutes acceptance of the updated terms. If you disagree with any amendment, you have the right to close your account and stop using the platform at any time.

If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data, the dv188 Privacy team is ready to assist you.

You can reach us through the following channels:

• Privacy Email: [email protected] — please state "Privacy Request" in your email subject line.
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon in the corner of our platform.
• Support Section: Log in to your account and visit the "Contact Us" section to submit a support ticket directly.

Our team is committed to responding to all privacy-related inquiries within 3 working days. For data access or deletion requests requiring identity verification, processing may take up to 14 working days.